Enhancing customer experience
Putting the customer's interests first
A key component of our approach to customer centricity is our commitment to providing customers the right products for their needs, clearly explaining the potential risks and returns, and at a fair price.
Furthermore, our products must be appealing and easy to understand. We put a lot of effort into making our policies simple and clear.
To make it easy for customers to access our products and services, we use a multi-channel strategy that is constantly evolving.
We constantly engage with our customers to gain their feedback so we can improve our performance. To learn more about our customers’ satisfaction and loyalty, we use the Net Promoter Score (NPS). Across NN Group, we have gathered around 400,000 responses from customers and we are working to act on each of them.
Offering guidance and financial education
We invest in educating people about finance and raise their awareness through campaigns and tools that help our customers understand the advantages and risks associated with insurance products and services, so they can make more informed decisions.